Shipping policy

📦 Shipping Policy

Last Updated: 21 jan 26

At M&Z Collection, we aim to deliver your favorite beauty, fashion, and lifestyle essentials safely, promptly, and transparently. Please read our shipping policy carefully before placing an order.

🚚 Shipping Locations

We currently ship across Pakistan from UK.

⏳ Order Processing Time

  • Orders are processed within 3–6 business days (excluding Sundays and public holidays).

  • Orders placed after 5:00 PM PKT will be processed the next business day.

  • During sales, promotions, or peak seasons, processing may take slightly longer.

You will receive a confirmation message once your order has been dispatched.

📍 Estimated Delivery Time

  • Major Cities: 8–10 business days

  • Other Cities / Remote Areas: 12–15 business days

Delivery timelines are estimates and may vary due to weather conditions, courier delays, or unforeseen circumstances.

💰 Shipping Charges

  • Shipping charges are calculated at checkout.

📦 Packaging & Handling

  • All products are carefully packed to ensure they reach you in perfect condition.

  • Fragile items such as perfumes, skincare, cosmetics, and accessories are securely wrapped to prevent leakage or damage.

  • We take great care in handling imported and premium products.

🚛 Courier Partners

We work with trusted courier services to ensure safe and reliable delivery across Pakistan. Courier selection depends on your delivery location.

📞 Delivery Attempts

  • Couriers typically make 1–2 delivery attempts.

  • If the courier cannot reach you due to incorrect details or unavailability, the order may be returned to us.

  • In such cases, re-shipping charges may apply.

⚠️ Incorrect Address or Contact Information

Please ensure your shipping address and phone number are accurate at checkout.
M&Z Collection is not responsible for delays or non-delivery due to incorrect information provided by the customer.

📦 Damaged or Missing Parcels

If your parcel arrives:

  • Damaged

  • Tampered

  • Incomplete

Please contact us within 24 hours of delivery with clear photos or videos for assistance.

🚫 Shipping Restrictions

  • Some items (such as perfumes) may be subject to courier restrictions.

  • We reserve the right to cancel or delay shipments if delivery is not feasible to certain locations.

📩 Need Help?

For any shipping-related queries, feel free to contact us:

📩 Email: mzcollection1214@gmail.com
📱 WhatsApp: +923365586941
📍 Instagram: https://www.instagram.com/mzeecollection